From the day you get your purchase confirmation, our shipping takes 5 working days (excluding weekends). The anticipated delivery date is subject to change owing to circumstances beyond our control.

Send us an email at Support@vividoracare.com or a WhatsApp message if you have gotten the wrong product, and we will do our best to help you out right away.

Get in touch with us by WhatsApp or email at Support@vividoracare.com if you're not satisfied with your purchase and would want to arrange for an exchange. Within 7 days of delivery, you may return an unused item in its original packaging for a full refund. Once the original goods has been collected, your swapped item will be shipped to you.

Regrettably, we do not have a refund or exchange policy. We provide a hassle-free return policy in the event that you are dissatisfied with your purchase.

Please contact us via WhatsApp or email at Support@vividoracare.com if you have not obtained your order after 7 business days. We will investigate the matter and respond to you promptly. The timely delivery of your purchases is our first concern.

The standard delivery fee is 300 rupees. 

We ship all around the world, yes. Foreign orders incur delivery fees.

We cover all of Pakistan with our Cash on Delivery (CoD) service. Additionally, Jazz Cash and online bank transfers are accepted forms of payment.

You have one day from the time you place your purchase to make any changes you want. Get in touch with us via WhatsApp or send an email to Support@vividoracare.com to let us know about the changes. Before the order is sent out, we will do our best to meet your requirement.

Please don't hesitate to reach out to us at Support@vividoracare.com or 03341775989 if you have any questions or need any assistance.